Quality Control
Quality Control
While you are spending time with your family we are working hard reviewing every email, reading every text, and listening to every phone call to make sure your reservations for the following day are 100% accurate so you don’t have to.
Did you know that the livery industry averages 2.5 to 3% in deviations that result in loss of revenue via refunds or free services that must be provided to the client? Would you be surprised if we tell you that a medium size operator with 30 runs per day loses *$33,480.00 in revenue per year? Not including your clients that are now sitting in your competitor’s cars because of unnecessary mistakes that were made.
If our quality control system reduces your deviation rate by 50% it will result in $1,345.00 in savings per month resulting in a minimum $16.740.00 in savings. These are conservative numbers, all operators at one time lost an account that was worth thousands of dollars. These are hard dollar which is easy to measure, lapses in service can result in customer loss which is immeasurable.
Having to hire an employee to do these tasks has a lot of hidden costs. Training and supervision will also require time and resources. Vacation pay and benefits also add up to a significant amount of money.
There are other ramifications that must be considered when there is a problem
- Problems causing your employees undue stress
- Managers/owners must intervene sometimes in the evening/weekends
- Little mistakes that are annoying to your clients & distracting to your staff
Twenty plus years industry experienced, utilizing a proven and tested system used by over 300 companies worldwide. This is how we reduce your labor cost by 20%, lower your lapses in services by 50% and increase customer satisfaction.
Redundancy:
- Review every reservation email and cross reference with your bookings to make sure that the information is accurate.
- Listen to every recording to guarantee accuracy, not only on the bookings, but also special overlooked details such as special requirements etc.
- Send a daily detailed report with respective notes. In the event of an error that needs to be addressed immediately, an email will be sent right away.
- Trained on most industry platforms like Limo Anywhere, Fastrak and other systems.
Savings:
From minimizing lapses in services to reducing your labor costs, our company can have a big impact on your bottom line.
These are hard dollar savings when you use Trans24.
- Hiring, training and managing employees
- Paying vacations, medical insurance, payroll taxes
- Paying overtime during busy times
- Client refunds due to service delivery errors
Accuracy
There are a lot of other small mistakes that may not have huge ramifications but are annoying to your clients and distracting to your staff. Failing to place a note on a reservation telling the driver he must collect payment, gate code to access property, forgetting to note a client’s special requests in a reservation such as different types of water or any other trivial mistake that could have been avoided.
This is the reason why we listen to every call, read every text, review every email and communicate with your staff to prevent these errors of service before they happen
Other benefits
We really want you to feel that our agents become your agents and are there to help your company in any way possible. Listed below are a few of the tasks that we have done for other clients in the past, however we are ready perform any other activities required by your company.
- Market research
- Data Collection
- Mystery Shopping
- Collection reminders
- Lead generation qualification
- Telephone sales
- Telephone Marketing
- Driver wake up calls
- Client booking reservation confirmation
- Web-based or phone surveys tailored to your needs