Reservation Management
Managing your reservations
How would your customers feel when they call your company, and the phones ring ten times before you and your team can answer?
Or put into a call queue for 10 minutes waiting for a live person to respond? What happens when that important client is at the airport looking for their car and receives the above experience? As a businessman, you can tell that it may cost you a client, a sale or an opportunity from a new prospect that may be interested in becoming a customer.
Would your clients be willing to wait while the phone rings endlessly, put into an indeterminate call queue, or they are placed on hold for 5 minutes? I don’t think so. Most corporate clients have little to no patience for anything but immediate responsiveness. Are you missing an opportunity of making extra money by offering additional services such as out of town jobs, round trips, charter jobs because you are always in a hurry, are you making mistakes because you don’t have time to give your clients undivided attention? What happens when you receive a flight manifest at 10 pm, and you are exhausted from working all day?
Do you ask yourself, “what is the solution? What can I do? I can’t afford to hire new agents.” I can guarantee you that there is a solution that will solve all your problems and that solution is Trans24hr.
Customer Service Improvements
Our agents will answer your phones, chat with clients, with quality customer service, place your reservations accurately and communicate with your team via any method. By having access to your booking software our agents will enter your reservations with complete accuracy in real time.
Your Booking Platform
Our agents go thru extensive training on all major industry booking platforms: Limo anywhere | Livery coach | Fastrak | Dashride
Six Sigma Methodology
We utilize Six Sigma Processes, to create standards, maximize results, minimize waste and increase productivity accuracy. Six Sigma guides companies to make fewer mistakes in everything they do, from taking reservations to sending invoices, eliminating lapses of quality at the earliest possible occurrences. Unlike quality control programs that focus on detecting and correcting mistakes, Six Sigma provides specific methods to re-create the process so that defects and errors are avoided from the beginning.
We know this industry, its challenges, and have molded our services to meet your expectations based on your specifics needs. Whether you are receiving 50 calls a day or need a little help when you are not able to answer the phones we have packages to fit everyone's needs. Please feel to contact us at your earliest convenience for more information on how you can receive a one-week free trial.